First Level Support
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Telehouse offers an unlimited, 24x7 First Line Technical Support to all our Facilities Management customers. The following are included in our standard service:
- Checking of alarms on equipment
- Provision of access for authorised public telecommunications carriers, maintenance and customer staff
- Re-setting, re-booting and switching power on/off of customer's PCs and servers
- Change-out of any faulty modems and plug-in type cards
- Responding to circuit or equipment faults notification from customers
- Liaising with customers on-site regarding equipment and circuit installations
