Current vacancies
Service Installations Specialist
Salary: Excellent salary + benefits (travel allowance, bonus scheme, pension, health insurance)
Location: London, E14 2AA
Job Type: Permanent/ Full Time
Starting Date: ASAP
Job Overview:
We are looking for an excellent Administrator within technical services, preferably within telecommunications industry, to cover our Service Installations Specialist role. We would like a dynamic and competent person to join and support our busy, vibrant Service Installations & Power Team, working full-time on -site within the Data Centre.
Key tasks:
Management Support
- Day to day engagement with and support of the Service Installation Managers
- To host the department review meetings, setting the agendas’, managing Trackers, creating minutes, providing status updates, etc.
- Responsible for consolidating the Service Installations & Power Team Monthly inputs into a single deck for Month End Management performance review.
- To manage the team’s Risk Register
Commercial Support
- To work with Sales Admin and assisting in the coordination of RFP and RFI responses from the Service Team
- To formulate Financial Reporting, OPEX, CAPEX, THM Recharge on all approved Purchase Orders
- To raise Purchase Orders, ensuring GRN on received goods and manage the Invoice process and reporting on all month-end spend.
- To manage Network Centre spend on all PO’s for Prism materials, keeping account of all Team spend in the month, liaise with Finance & Purchasing Team accordingly
- Scheduling of Building Tours for new starters and prospective new customers, etc.
Performance reporting
- To access SFDC monthly and produce performance reporting related to Service Installations and Power Provision for the competed months workorders, report on Team’s KPI’s and SLA performance
- To check the Contract Lifecycle Management System on a weekly basis to understand the status of specific Customer Services and report accordingly.
Essential requirements:
- Educated to Degree level in Technology
- Excellent Computer skills
- Highly competent in report writing
- Experience of working with colleagues in a busy thriving and demanding environment.
- Working knowledge of ITSM systems ie SFDC / Remedy / SNOW
- Able to work as part of a matrix managed team
- Organised in prioritising workload
- Good inter-personal communication skills
Contact our team
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