setting of annual targets, with periodical milestones and regular communication of improvements.
Annual Customer Feedback Survey
Crucial to the success of the programme is ensuring that we have an accurate and representative understanding of what is important to our customers. Each year, we release our customer feedback survey, which allows us to identify and structure our aims for the following year. This is conducted between March and May and we highly encourage our customers to take part.
The opportunity to provide feedback is not restricted to our annual survey. Our account management team are happy to field any questions that you may have and provide any information or resolutions that you require.
For more information, please refer to our Colocation Services Brochure.
Technical and Engineering Support
24 hours a day, 365 days a year, highly skilled engineering and support teams are at hand to ensure that our customers can always access the assistance they require, regardless of footprint.
No restrictions on call out or usage.
Access to both Technical Support and Service Engineers.
15-20 minute average for issue resolution.
Front line support is however just the start of customer service at Telehouse, with dedicated teams positioned to provide efficient and helpful support throughout the lifecycle of your infrastructure.
Our on-site security specialists are on duty 24/7/365 to ensure that the balance is kept between uncompromised security and ease of access; regardless of the time of day or night.
Project Management of upgrades and migration.
Centralised pan-global management of multiple locations.
Co-ordination of general requests.
Our dedicated billing and payments team are available during business hours to ensure that information regarding billings and payments are available when required.