Telehouse statement – Coronavirus

Telehouse is committed to upholding the highest environmental, security and corporate social responsibility standards. It’s for this reason that we pioneered the world’s first adiabatic data centre cooling system. It’s also why our London Docklands Data centres are powered with 100% renewable energy.

As a leading provider of colocation and connectivity services, Telehouse has a proven record of meeting the highest international data centre standards. This is reflected through our various ISO accredited certifications.

All our products and services are delivered using standards that meet our ISO 9001 accreditation. This is implemented using a bilateral process of defining customer requirements and ensuring that these are met by all Telehouse departments.

Customer Requirements

ISO 9001 requires a colocation provider to understand the needs of its customers in order to deliver a mutually beneficial standard of quality.

To ensure that this is fair and representative of both our customers and the industries we serve, Telehouse conduct an annual global survey to quantify and structure our quality aims.

On-going accountability

All Telehouse employees and suppliers are accountable to each agreed requirement and are required to deliver against related targets in a formal appraisal process.

The Telehouse Quality Policy statement outlines in detail our commitments to our standard.

FS 612057

Telehouse holds ISO 27001 (Information Security Management), an accreditation that addresses the business processes of the core areas of our business to ensure that our customers information is secure. This is built upon by a number of industry specific accreditations to ensure your infrastructure both secure and fit for purpose.

The Telehouse Information Security and Business Continuity Policy statements outline in detail our commitment to our standard.

IS 612061
BCMS 566927

Telehouse holds an ISO 14001:2015 Environmental Management System and ISO 50001:2011 Energy Management System accreditation. These internationally recognised accreditations confirm Telehouse’s commitment to minimize the environmental impact in our day-to-day operations.

Telehouse is ISO 50001:2011 accredited and aims to achieve continual improvement in the energy efficiency of its operations. We recognise our responsibility to take action by focusing on reducing our emissions, increasing our preparedness for physical climate impacts and working with others to enhance the local response to climate change. The company is looking to transition to the new ISO 50001:2018 International Energy Management standards by 2020.

The Telehouse Environmental Policy statements outline in detail our commitments to our standards.

Telehouse holds BS OHSAS 18001 (Occupational Health & Safety Management), an accreditation that ensures our commitment to the health and safety of our employees, customer and visitors. Health & Safety is key to our business operations and considered at all levels from induction through to specific job roles and includes training at regular intervals.

The Telehouse Occupational Health & Safety Policy statement outlines in detail our commitments to our standard.

OHS 612060

We are proud to facilitate the evolution of our customers businesses by providing expert ICT Infrastructures that allow them to focus on what they do best. However, outsourcing the management of your infrastructure does not remove the need to ensure that your infrastructure is implemented in a responsible manner.

Telehouse is committed to delivering CSR initiatives that nurture and develop the IT industry and wider social community. In doing this, we do not just meet our requirements, but allow our customers to treat their outsourcing costs with the same scrutiny as they would any direct expenditure.

Just ask us

If you want to find out more about our Telehouse certifications, or our policies – get in touch with the team today.

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