Telehouse is committed to upholding the highest environmental, security and corporate social responsibility standards. It’s for this reason that we pioneered the world’s first adiabatic data centre cooling system. It’s also why our London Docklands Data centres are powered with 100% renewable energy.
As a leading provider of colocation and connectivity services, Telehouse has a proven record of meeting the highest international data centre standards. This is reflected through our various ISO certified certifications.
All our products and services are delivered using standards that meet our ISO 9001 certification. This is implemented using a bilateral process of defining customer requirements and ensuring that these are met by all Telehouse departments.
Customer Requirements
ISO 9001 requires a colocation provider to understand the needs of its customers in order to deliver a mutually beneficial standard of quality.
To ensure that this is fair and representative of both our customers and the industries we serve, Telehouse conducts an annual global survey to quantify and structure our quality aims.
On-going accountability
All Telehouse employees and suppliers are accountable to each agreed requirement and are required to deliver against related targets in a formal appraisal process.
The Telehouse Quality Policy policy outlines in detail our commitments to our standard.
Telehouse holds ISO 27001 (Information Security Management), a certification that addresses the business processes of the core areas of our business to ensure that our customers information is secure. This is built upon by a number of industry specific certification to ensure your infrastructure both secure and fit for purpose.
- Telehouse ISO 27001: Information Security Management System Certificate
- Telehouse ISO 22301: Business Continuity Management System Certificate
- Telehouse PCI: DSS Payment Card Industry Attestation Certificate
The Telehouse Information Security and Business Continuity Policy statements outline in detail our commitment to our standard.
Telehouse is committed to minimizing the environmental impact in our day-to-day operations. We aim to achieve continual improvement in the energy efficiency of our operations. We recognise our responsibility to take action by focusing on reducing our emissions, increasing our preparedness for physical climate impacts and working with others to enhance the local response to climate change.
- Telehouse ISO 14001: Environmental Management Systems Certificate
- Telehouse ISO 50001: Energy Management Certificate
The Telehouse Environmental Policy statements outline in detail our commitments to our standards.
Telehouse holds ISO 45001:2018 Occupational Health and Safety Management System certification, a certification that ensures our commitment to the health and safety of our employees, customers and visitors. Health & Safety is key to our business operations and considered at all levels from induction through to specific job roles and includes training at regular intervals.
The Telehouse Occupational Health & Safety Policy statement outlines in detail our commitments to our standard.
We are proud to facilitate the evolution of our customer’s businesses by providing expert ICT Infrastructures that allow them to focus on what they do best. However, outsourcing the management of your infrastructure does not remove the need to ensure that your infrastructure is implemented in a responsible manner.
Telehouse is committed to delivering CSR initiatives that nurture and develop the IT industry and wider social community. In doing this, we do not just meet our requirements, but allow our customers to treat their outsourcing costs with the same scrutiny as they would any direct expenditure.
CNDCP (Climate Neutral Data Centre Pact) is an industry-led initiative for data centres to achieve carbon neutrality by 2030 and be an integral part of the sustainable future of Europe. The pact has specific targets for PUE (power usage efficiency), WUE (water usage efficiency), clean energy, circular economy and circular energy systems.