Telehouse statement – Coronavirus

Why Telehouse?

Choosing a new home for your IT infrastructure isn’t a simple decision – and it’s important to choose someone you can trust. Over 3,000 companies have trusted Telehouse as the home of their infrastructure, from start-ups to multinational enterprises. And if you’re looking to make strategic connections with carriers, ISPs, ASPs and cloud service providers – there’s nowhere better than Europe’s most highly connected colocation data centre.


Safeguard your mission critical infrastructure under our roof.

24/7 support available

Our help desk is open 24/7, 365 days a year. That means we can respond to customer queries and requests with agility and excellent service.

Easily accessible location

Our Docklands location is just a short journey from Canary Wharf or Central London, perfect for frequent visits, audits or hardware upgrades.

100% renewable energy

Our London data centres are powered by 100% renewable energy, so you can be sure your equipment is stored in a responsible and sustainable facility.

Uptime SLA

We operate the highest possible level of uptime and redundancy, guaranteeing a service level agreement (SLA) uptime of 99.999%.

Easily scalable infrastructure

We offer flexible and scalable colocation options, meaning you can closely match budgets to your service needs and reduce unnecessary overheads.

Wide global reach

Through our parent company, KDDI, we offer our clients access to a global network of international connections.

The right colocation services for you

We know how important it is to provide each of our clients with the right solution. Telehouse offers a wide range of options, from as little as ¼ of a rack, to hundreds of racks per customer. We also accommodate two main types of colocation services, depending on the space and privacy you require.

Shared facilities

This cost-efficient option is perfect for companies that need a small amount of rack space and have less stringent privacy concerns.

Dedicated facilities

If you require increased security and high-power density services, we can provide a dedicated, partitioned suite or cage for your equipment.

Services

Our suite of managed services is here for your infrastructure and setup needs – all performed with agility and operational excellence

  • Hardware upgrades and maintenance
  • Transport and migration
  • System monitoring
  • Remote hands

You can rest assured that the support we provide is as dedicated and expert as your own team in-house.

Our partners

Telehouse London Docklands enables fast and direct connections with some of the biggest players in network and cloud interconnect services. Home to the London Internet Exchange’s largest point of presence, as well as the location for Microsoft’s Azure ExpressRoute London2, and Amazon Web Services Direct Connect, it’s clear that Telehouse is the place to be.

Standards and security

Telehouse is committed to maintaining ISO international standards that meet the needs and expectations of our customers and stakeholders and follow the changes in their markets. For total peace of mind, your equipment and data are protected at Telehouse by 360-degree perimeter fencing, dedicated 24/7 security, comprehensive access control and CCTV coverage.

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