Current vacancies
Senior Business Strategy Manager
JOB OVERVIEW
Facilitate the execution and ongoing iteration of our long-term strategic priorities, working closely with senior leaders to shape initiatives and products that drive growth, efficiency, and long-term value. Facilitate effective prioritisation through analysing market trends, identifying opportunities, and managing cross-functional strategic projects from concept to implementation.
Main Duties, including but not limited to:
- Lead the development of our 3-5 year strategy, annual strategic refresh and quarterly iteration cycle in collaboration with the Corporate Planning Director
- Collaborate with cross-functional teams to consolidate capability and sector strategies to facilitate effective, aligned portfolio management and informed prioritisation
- Lead strategic projects and initiatives, from problem definition through to analysis, recommendation, and execution
- Conduct market, competitor, and internal performance analysis to inform decision-making and opportunity identification
- Track progress against strategic priorities and prepare updates for senior leadership and the Board
- Facilitate strategic workshops, working sessions, and communications across departments to drive alignment and engagement
- Use data and insight to facilitate constructive prioritisation dialogue on strategic priorities
- Define and own the overarching customer journey framework, develop the customer experience standards and metrics, drawing on support of the Sales Planning & Cx specialist
- Define strategic roadmap for customer success transformation across an omnichannel service environment, including self-service/ customer portal channels
- Act as product manager for all customer service touchpoints and applications
Qualifications and Experience:
- Bachelor’s Degree in Science subjects, Economics or related field
- Extensive experience in Strategy/ Strategy Execution/ transformation roles
- Significant experience in corporate or business strategy, ideally within technology, infrastructure, or data centre sectors
- Experience of leading Quarterly Business Reviews and effective portfolio management
- Proven ability to build business cases, financial models, and strategic plans to support growth and transformation initiatives
- Proficient in using data and analytics to support strategic decision-making, including business case development and performance tracking
- Understanding of data centre industry trends, competitive landscape, and key value drivers (e.g. utilisation, power pricing, service tiers)
- Advanced Excel, PowerPoint, and project planning tools; experience with strategy frameworks and tools (e.g. OKRs, value chains)
HOW TO APPLY
To be considered for this position, please apply online attaching your CV and Covering Letter in Office Word format. Alternatively, send your CV and Covering Letter to [email protected]
If you join us at Telehouse, you’ll work with a team of experienced professionals whose job it is to keep Telehouse at the forefront of the data centre services market. We pride ourselves on a supportive, friendly workplace environment that unlocks the potential in each and every member of our team. We invest in our employees through training and development and believe in empowering our employees to work proactively. At Telehouse, you can rest assured that you’ll be working for a leading company with a proven track record for operational excellence.
Telehouse has offices in London and across the globe, and is owned by KDDI; a Global Fortune 500 telecommunications company.
Contact our team
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