Current vacancies
Customer Success Executive
Competitive Salary + excellent benefits (travel allowance, bonus scheme, pension, health insurance)
Location: London, Docklands/Tower Hill
Job Type: Permanent/ Full Time
Starting Date: asap
JOB OVERVIEW
We are looking for a vibrant and driven Customer Success Executive with passion for customer support to join our Customer Excellence team. You will be responsible for providing general administrative support to the Customer Success Team, assisting with management of the customer accounts, addressing enquiries, and ensuring a seamless service delivery.
Key responsibilities:
- Manage a small portfolio of customer accounts
- Collate operational data and use it to produce monthly reports
- Provide administrative support to the Customer Success Team
- Maintain accurate records of customer interactions
- Respond to customer inquiries promptly and professionally
- Regularly audit work being done and customer service being provided to ensure all standards are met
- Co-ordinate with various departments to resolve client issues quickly and professionally
- Monitor customer issues and feedback to identify patterns, and work to lessen recurring issues
- Attend customer and industry focused networking events
Requirements:
- Previous service experience
- Strong customer facing skills
- Collaborative approach
- Strong written and verbal communication skills
- Good reporting & analytical skills
- Data Centre industry knowledge would be welcomed
HOW TO APPLY
To be considered for this position, please apply online attaching your CV and Covering Letter in Office Word format. Alternatively, send your CV and Covering Letter to [email protected]
If you join us at Telehouse, you’ll work with a team of experienced professionals whose job it is to keep Telehouse at the forefront of the data centre services market. We pride ourselves on a supportive, friendly workplace environment that unlocks the potential in each and every member of our team. We invest in our employees through training and development and believe in empowering our employees to work proactively. At Telehouse, you can rest assured that you’ll be working for a leading company with a proven track record for operational excellence.
Telehouse has offices in London and across the globe, and is owned by KDDI; a Global Fortune 500 telecommunications company.
Contact our team
If you want to find out more about our Telehouse careers, get in touch with the team. Alternatively, check out our applicant privacy policy, our company code of conduct, or our modern slavery policy.