What is Remote Hands Service?
Remote Hands Services are provided by data centres and colocation providers to allow customers to outsource maintenance and IT management tasks to on-site technicians. This can include equipment installation, status checks, drive replacements, or server power cycling.
With Remote Hands, organisations can focus on internal priorities, avoiding the need to send technical staff to a colocation facility. This is especially useful if the colocation facility is situated far away from the organisation’s main headquarters or office location. Some providers include this service as a contract benefit, while others make it a required part of the agreement.
Telehouse’s Remote Hands Service
At Telehouse, we provide the highest level of technical support for our customers 24 hours a day, 365 days a year. Our team of experienced engineers delivers Remote Hands Services to help you maintain business continuity and meet your business goals.
We remain one of few data centre operators to include an element of Remote Hands services free of charge within our colocation contracts and we are committed to continuing to provide these services for the foreseeable future.
Telehouse’s Remote Hands Service includes the following services:
- Checking equipment software configuration
- Checking the alarm status of equipment and undergoing investigations in the case of faults
- Installing, replacing or removing like-for-like equipment
- Initiating any hard or soft resets and reboots of equipment
- Completing basic system troubleshooting as needed
- Moving and re-patching cables within the contracted zone
What is the difference between Smart Hands and Remote Hands?
Hybrid-cloud is an IT infrastructure model that allows applications to run across two or more different cloud environments. This typically means a combination of at least one private cloud, such as an on-premises data centre, and at least one public cloud computing environment. Operating in this way allows workloads to be moved quickly and easily between environments to optimise performance.
For organisations utilising the services of a data centre, Remote Hands Services are provided to cover basic tasks, such as server rebooting, disconnection and reconnection of cables and inventory management. This is ideal for organisations who require the standard level of support as part of their existing data centre contract.
Smart Hands Services offer this and more. This next level of support may include complex cable configurations and changes, continuous testing of devices and fixing of any errors, plus the management of security to best protect against cyber threats. This gives businesses peace-of-mind that the most skilled teams are maintaining their operations.
Why choose Remote Hands Services
Remote Hands Services offer a valuable solution for organisations seeking efficient, reliable management of their IT infrastructure. By leveraging on-site technical support from data centre professionals, businesses can reduce operational costs associated with deploying internal teams to remote locations.
This service minimises downtime, as on-site technicians are immediately available to address issues, carry out maintenance, and perform routine tasks, enhancing the reliability of IT systems.
For international and UK-based clients, Remote Hands Services provide a customer-focused approach, offering flexibility and expertise to meet diverse needs without requiring travel or added staff.
Particularly for companies with multiple sites or remote colocation facilities, this service ensures that critical maintenance tasks are handled promptly, preserving uptime and performance. Ultimately, Remote Hands services enable businesses to streamline operations, cut costs, and focus on core activities, knowing their infrastructure is in capable hands.
Why choose Telehouse for Colocation and Remote Hands Services
Telehouse stands out in colocation and Remote Hands Services with a strong commitment to customer-centricity at the core of its business strategy. This approach allows us to tailor our data centre solutions to meet each client’s unique needs, understanding their strategies and demands personally.
With a focus on top priorities for customers – data centre specifications, infrastructure stability, and seamless connectivity – we ensure that our services align with what matters most to businesses. Our data centres offer global standards in connectivity and service, whether you’re connecting offices worldwide or integrating with carriers and cloud providers.
Telehouse is here to be the trusted home for your data. Find out more about our data centre services and get in touch today.