Privacy Policy

This statement sets out Telehouse Europe's privacy policy regarding personal information obtained in connection with the use of the Telehouse Europe web site.

By using the site you signify your assent to the Telehouse Europe privacy policy applying from time to time. If you do not agree with the policy, please do not use the Telehouse Europe web site. Telehouse Europe reserves the right, at its discretion, to change this policy at any time by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 1st February 2006.

Your right to privacy is important to us
Telehouse Europe is committed to protecting your privacy and complying with obligations under all relevant legislation in relation to your personal information collected by our web site.

Security of your personal information
The internet is not a secure medium. Telehouse Europe carefully protects the security of personal information you provide. Any personal information collected through the web site is stored in password controlled servers with limited access, and protected from loss or misuse, from unauthorised access, disclosure, alteration or destruction.

Using your personal information
In some areas of the web site, you may be asked to provide information that will enable Telehouse Europe to enhance your visit or follow up with you after your visit. The personal information collected, that will be needed to respond to your site visit and any services you require, may include:

• name and job title

• gender

• occupation and company details

• interests in order to provide you with details of Telehouse Europe products and services

• other information relevant to customer surveys and/or offers

• other information relevant to recruitment processes.

The personal information you provide will be kept confidential and will only be used to support your relationship with Telehouse Europe and its associated companies. Telehouse Europe may use your personal information for the following reasons:  

• to send information to you which it thinks may be of interest to you;

• to improve its products and services;

• to provide information relating to you or others if you indicate that you want to receive marketing material or similar communications;

• to provide aggregate information and statistics for the purposes of monitoring website usage in order to help Telehouse Europe develop their web site and services, Telehouse Europe may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual;

• recruitment and selection purposes;

• to pass your details to accountants, consultants and other professionals, for the purpose of obtaining professional advice and complying with Telehouse Europe’s contractual obligations;

• internal record keeping;

• use the information to customise the web site according to your interests.

If you have supplied contact details, Telehouse Europe may contact you by email, phone, fax or mail.

This information will not be disclosed or sold to any organisation outside our corporate group. However, we reserve the right to disclose your information to the extent, in our reasonable opinion, it is necessary to support or maintain the operation of our web site, to comply with relevant law or as otherwise compelled by legal, governmental or regulatory authorities.

Personal Information
You can choose to restrict the collection or use of your personal information:

• Whenever you are asked to fill in a form, look for the box that you can click to say that you do not want the information to be used by anybody for direct marketing purposes.

• If you have previously not objected to Telehouse Europe using your personal information for direct marketing purposes, you can change your mind at any time by writing to:
  
  Dionne Aiken
  Marketing Manager
  Telehouse Europe
  Coriander Avenue, London, E14 2AA, England

Telehouse Europe may also like to provide you with information by e-mail. However, Telehouse Europe appreciates that e-mail "spam" has become a problem in recent years. If you are a customer or you have previously asked Telehouse Europe for information on its products, Telehouse Europe may send you information on its range of products by e-mail, unless you have asked Telehouse Europe not to do so.

If the reason you have given Telehouse Europe personal information is to receive e-mail information from them, Telehouse Europe, will continue to provide this information by e-mail unless you ask them not to do so.

Otherwise, when you provide Telehouse Europe with personal information, you will be asked whether or not you are happy for Telehouse Europe to send you this kind of information by e-mail.

If you decide at any time that you no longer wish to receive marketing e-mails from Telehouse Europe, please contact our Marketing Department at:

Dionne Aiken
Marketing Manager
Telehouse Europe
Coriander Avenue, London, E14 2AA, England

Or on +44 (0) 207 512 0550

Owing to the global nature of the internet infrastructure, the information you provide may be transferred to countries outside the EEA that do not have similar protections in place regarding your information and its use. Telehouse Europe may also transfer details to associated companies some of which are outside the EEA or to third parties for the purposes set out above. Telehouse Europe has taken the steps outlined above to try and improve the security of your information. Telehouse Europe will ensure that such information is held and handled in accordance with the EU Data Protection Directive 95/46/EC where applicable.

By using the web site and not advising Telehouse Europe to the contrary, you consent to Telehouse Europe using the data in the way set out in this Privacy Policy.

Under the Data Protection Act 1998, you may request details of personal information that Telehouse Europe holds about you. An official fee will be payable. If you want to make a request, you should write to the Marketing Department at the above address.

If you believe that any information Telehouse Europe holds about you is incorrect or incomplete, you should write to the Marketing Department at Telehouse Europe at the above address. Any information that is found to be incorrect will be corrected as soon as possible.

Other websites
The web site may contain links that make it easy for users to visit other web sites. If the user uses the links to leave the Telehouse Europe web site and visit a web site operated by a third party, Telehouse Europe does not have any control over that web site. Accordingly, Telehouse Europe cannot be responsible for the protection and privacy of any information which users have provided while visiting such web sites. Users should exercise caution and look at the privacy statement applicable to the web site in question.

Contact details
If you have any questions regarding Telehouse Europe's privacy policy, please email privacy@uk.telehouse.net before providing your information.