24/7 Service Desk
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Our Service Desk operates as a central receiving point for all building users where you can report or alert Telehouse to situations that may require attention on a 24x7 basis. Five Service Desk Assistants and 40 Shift Engineers provide a broad base of communications skills and expertise that respond to over 2,000 customer support requests per month, within 15 to 20 minutes and with a Telehouse engineer at the customer's location ready to deal with any request. All calls are logged with a Fault Ticket which tracks your call to conclusion.
