Current vacancies
Communications Engineer (Days)
Competitive salary + excellent benefits (travel allowance, bonus scheme, pension, health insurance)
Location: London, E14
Job Type: Permanent/ Full Time
Work Pattern: Mon-Fri, 11am – 19:00
Starting Date: asap
THE COMPANY
The Company is the pioneering data centre colocation provider, an owner operator of Tier III data centres, connectivity and managed ICT solutions to over 2000 market leading corporations around the world. In the UK our Docklands data centre campus facilitates the majority of the London Internet Exchange’s (LINX) capacity, meaning that we support a huge proportion of all UK internet traffic, making our Docklands campus a globally important internet hub.
Job Overview:
To take responsibility for ensuring, during shift hours, that customers’ Incidents/Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.
MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO:
- Receive and act on all customer Incidents\Events\Request notifications
- Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.
- Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.
- Implementation of agreed IT Infrastructure changes and following maintenance routines
- Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports
- Customer Service – Liaise with customers regarding fault correction progress and circuit installations
- Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
- Install telecomms cabinets and cable installations in addition to installing and configuring customer equipment.
- Responsible for security of FM areas.
- Facilities Management – Monitors compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.
Qualifications and Experience:
- Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.
- Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
- Good understanding of Fibre and Copper interfaces.
- Ability to conduct fault isolation and fault finding
- Ability to complete rack installations of routers, switches, firewalls, and servers.
- Good understanding of Microsoft and Linux O/S and associated products.
- Fibre Optic Testing & Safe Working Practices
- CompTIA A+ Certificate or Similar
HOW TO APPLY
To be considered for this position, please apply online attaching your CV and Covering Letter in Office Word format. Alternatively, send your CV and Covering Letter to [email protected]
If you join us at Telehouse, you’ll work with a team of experienced professionals whose job it is to keep Telehouse at the forefront of the data centre services market. We pride ourselves on a supportive, friendly workplace environment that unlocks the potential in each and every member of our team. We invest in our employees through training and development and believe in empowering our employees to work proactively. At Telehouse, you can rest assured that you’ll be working for a leading company with a proven track record for operational excellence.
Telehouse has offices in London and across the globe, and is owned by KDDI; a Global Fortune 500 telecommunications company.
Contact our team
If you want to find out more about our Telehouse careers, get in touch with the team. Alternatively, check out our applicant privacy policy, our company code of conduct, or our modern slavery policy.