Communications Shift Engineer
Salary: Competitive salary + Shift Allowance + Travel Allowance + Bonus Scheme + Excellent pension, life assurance, private health care, etc
Location: London, Docklands, E14 2AA
Job Type: Permanent / Full Time
Starting Date: ASAP
Work Pattern: 12 hour shifts, 4 days on/4 days off, nights/days
Job Overview:
To take responsibility for ensuring, during shift hours, that customers’ Incidents/Events and/or Requests are processed in accordance with inductory standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.
Key tasks
- Receive and act on all customer incidents/events/request notifications.
- Incident Management – Prioritise, diagnose and investigate incidents according to agreed procedures.
- Incident Management – Facilitate recovery, following resolution of incidents, documents and resolved incidents, events and/or requests via agreed procedures.
- Implementation of agreed IT Infrastructure changes and following maintenance routines.
- Network Support – Use Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports.
- Customer Service – Liaise with customers regarding fault correction progress and circuit installations.
- Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
- Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment.
- Responsible for security of FM areas.
- Facilities Management – Monitor compliance against agreed processes and investigate, assess, and resolve incidents of non-compliance, escalating where necessary. Carry our routine audit checks to ensure adherence to the policies and procedures.
Qualifications and Experience:
- Educated to BTEC National Experience level (minimum) in telecoms (preferably), or IT.
- Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
- Good understanding of Fibre and Copper interfaces.
- Ability to conduct fault isolation and fault finding.
- Ability to complete rack installations of routers, switches, firewalls, and servers.
- Good understanding of Microsoft and Linux O/S and associated products.
- Fibre Optic Testing & Safe Working Practices.
- CompTIA A+ Certificate or similar.