Communications Shift Engineer

Salary: Competitive salary +Excellent benefits (shift allowance, travel allowance, bonus, generous pension scheme, health insurance)

Location: London, Docklands, E14 2AA

Job Type: Permanent / Full Time

Starting Date: ASAP

Work Pattern: 12-hour shifts, 4 days on/4 days off, nights/days

Job Overview:

The Communications Shift Engineer will be responsible for ensuring that customers’ incidents/events and/or requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. You will also be responsible for providing a value-added service to customers.

Key tasks

  • Receive and act on all customer incidents/events/request notifications.
  • Incident Management – Prioritise, diagnose and investigate incidents according to agreed procedures.
  • Incident Management – Facilitate recovery, following resolution of incidents, documents and resolved incidents, events and/or requests via agreed procedures.
  • Implementation of agreed IT Infrastructure changes and following maintenance routines.
  • Network Support – Use Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports.
  • Customer Service – Liaise with customers regarding fault correction progress and circuit installations.
  • Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
  • Install telecoms cabinets and cable installations, and install and configure customer equipment.
  • Responsible for the security of FM areas.
  • Facilities Management – Monitor compliance against agreed processes and investigate, assess, and resolve incidents of non-compliance, escalating where necessary. Carry out routine audit checks to ensure adherence to the policies and procedures.

Qualifications and Experience:

  • Educated to BTEC National Experience level (minimum) in telecoms (preferably), or IT.
  • Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
  • Good understanding of Fibre and Copper interfaces.
  • Ability to conduct fault isolation and fault finding.
  • Ability to complete rack installations of routers, switches, firewalls, and servers.
  • Good understanding of Microsoft and Linux O/S and associated products.
  • Fibre Optic Testing & Safe Working Practices.
  • CompTIA A+ Certificate or similar.

Application form

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How to apply

To be considered for this position, please complete the application form below or send your CV and covering letter to

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