Current vacancies
Communications Shift Engineer
Salary: Competitive salary + Shift Allowance + Travel Allowance + Bonus Scheme + Excellent pension, life assurance, private health care, etc
Location: London, Docklands, E14 2AA
Job Type: Permanent / Full Time
Starting Date: ASAP
Work Pattern: 12 hour shifts, 4 days on/4 days off, nights/days
Job Overview:
To take responsibility for ensuring, during shift hours, that customers’ Incidents/Events and/or Requests are processed in accordance with inductory standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.
Key tasks
- Receive and act on all customer incidents/events/request notifications.
- Incident Management – Prioritise, diagnose and investigate incidents according to agreed procedures.
- Incident Management – Facilitate recovery, following resolution of incidents, documents and resolved incidents, events and/or requests via agreed procedures.
- Implementation of agreed IT Infrastructure changes and following maintenance routines.
- Network Support – Use Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports.
- Customer Service – Liaise with customers regarding fault correction progress and circuit installations.
- Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
- Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment.
- Responsible for security of FM areas.
- Facilities Management – Monitor compliance against agreed processes and investigate, assess, and resolve incidents of non-compliance, escalating where necessary. Carry our routine audit checks to ensure adherence to the policies and procedures.
Qualifications and Experience:
- Educated to BTEC National Experience level (minimum) in telecoms (preferably), or IT.
- Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
- Good understanding of Fibre and Copper interfaces.
- Ability to conduct fault isolation and fault finding.
- Ability to complete rack installations of routers, switches, firewalls, and servers.
- Good understanding of Microsoft and Linux O/S and associated products.
- Fibre Optic Testing & Safe Working Practices.
- CompTIA A+ Certificate or similar.
Contact our team
If you want to find out more about our Telehouse careers, get in touch with the team. Alternatively, check out our applicant privacy policy, our company code of conduct, or our modern slavery policy.