Current vacancies
Service Desk Shift Engineer
Competitive Salary + excellent benefits | shift allowance, travel allowance, bonus, generous pension scheme, health insurance
Location: London, Docklands
Job Type: Permanent/ Full Time
Work Pattern: 12 hour shifts, 4 days on/4 days off, nights/days
Starting Date: ASAP
Job Overview
The Communications Shift Engineer will be responsible for ensuring that customers’ incidents/events and/or requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites.
You will also be responsible for providing a value-added service to customers.
Key tasks:
- Receive and act on all customer incidents/ events/ request notifications.
- Incident Management – Prioritise, diagnose and investigate incidents according to agreed procedures.
- Incident Management – Facilitate recovery, following resolution of incidents, documents and resolved incidents, events and/or requests via agreed procedures.
- Implementation of agreed IT Infrastructure changes and following maintenance routines.
- Network Support – Use Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports.
- Customer Service – Liaise with customers regarding fault correction progress and circuit installations.
- Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
- Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment.
- Responsible for security of FM areas.
- Facilities Management – Monitor compliance against agreed processes and investigate, assess, and resolve incidents of non-compliance, escalating where necessary. Carry our routine audit checks to ensure adherence to the policies and procedures.
Qualifications and Experience:
- Educated to BTEC National Experience level (minimum) in telecoms (preferable), or IT
- Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing
- Good understanding of Fibre and Copper interfaces
- Ability to conduct fault isolation and fault finding
- Ability to complete rack installations of routers, switches, firewalls, and servers
- Good understanding of Microsoft and Linux O/S and associated products
- Fibre Optic Testing & Safe Working Practices
- CompTIA A+ Certificate or similar
How to apply
To be considered for this position, please apply online attaching your CV and Covering Letter in Office Word format. Alternatively, send your CV and Cover letter to [email protected]
If you join us at Telehouse, you’ll work with a team of experienced professionals whose job it is to keep Telehouse at the forefront of the data centre services market. We pride ourselves on a supportive, friendly workplace environment that unlocks the potential in each and every member of our team. We invest in our employees through training and development and believe in empowering our employees to work proactively. At Telehouse, you can rest assured that you’ll be working for a leading company with a proven track record for operational excellence.
Telehouse has offices in London and across the globe, and is owned by KDDI; a Global Fortune 500 telecommunications company.
Contact our team
If you want to find out more about our Telehouse careers, get in touch with the team. Alternatively, check out our applicant privacy policy, our company code of conduct, or our modern slavery policy.