Telehouse London Docklands Campus Updates

This facility, equipped with high-quality office spaces, dedicated meeting rooms and a cafeteria for our customers, is part of a wider plan to enhance your experience at Telehouse.

Read more about the updates here.

A comprehensive plan is in place for construction of the new building, which includes demolition of the existing Administration Building situated between Telehouse East and Telehouse West. Our primary focus is to minimise disruption and ensure a smooth experience for our customers throughout this process.

View the building here.

A temporary security reception will be operational at the front gates, catering to all visitors. This will replace the existing security reception while construction activities are underway. We will be stationing additional security staff to assist with all queries visitors may have.
For all passengers of vehicles passing through security, we kindly ask that you exit the vehicles and enter the site through the pedestrian entrance.

Keys that were previously held at our security reception, can now be obtained from Key safes that have now been installed at our campus. You can access keys from the safes using your security badge. The safes are located in the following areas:

  • Telehouse North – 1st floor corridor, near passenger lifts
  • Telehouse North Two – Mezzanine lobby, directly left of the link bridge
  • West Traka Cabinet – 1st floor main corridor, located on the wall next to the TFM110 door

Our Service Desk team will be relocated to the ground floor of the modular offices, situated opposite the Administration Building. Clear signposts will guide you to the new Service Desk location.

We have secured limited additional parking for our customers, contractors and visitors, at the former Travelodge hotel site. As a reminder, on-site parking is available on a first come, first served basis.

Should you have any queries, please do not hesitate to contact your Telehouse Account Manager.

We have created new entrances to each data centre building at our main London Docklands campus – Telehouse North, Telehouse East, Telehouse West and Telehouse North Two.

These entrances are fully secure and require pass authorisation for access.

Permanent pass holders will be able to use their existing passes to access the buildings via the new entrances.

Each new entrance is conveniently located at ground floor level, marked with prominent signage above the doors.

Click to view the site map.

Telehouse is committed to providing its customers with the highest level of security at our London Docklands data centre campus. A programme of activities is in place to further enhance our physical security, which includes the installation of new gates at the main entrance to the campus in July.

Please continue to use the main gates during this time as normal, however please be aware you may be directed to an alternative entrance available on Oregano Drive. Access to site on foot via the pedestrian gate and turnstile at the main entrance will not be affected.

Vehicular access to the campus through the main gates may be restricted for short periods as indicated on the dates below:

  • Wednesday 12th July 2023 – approximately 2 hours
  • Monday 17th July 2023 – approximately 4 hours
  • Wednesday 19th July 2023 – approximately 2 hours

We apologise in advance for any inconvenience this may cause. Should you have any queries, please contact your Telehouse Account Manager.

Today, global data centre service provider announces a collaboration with software provider EkkoSense, enabling the organisation to achieve an anticipated 461 tonnes reduction in CO2 carbon emissions at its Telehouse North site by the end of FY 2022.

Read more here


Telehouse South Updates

Multinational construction and development company, Skanska, has been appointed as the contractor to deliver the first phase of the main works, which will include completing two floors of colocation space by June 2024. Telehouse South will increase power capacity to 30MVA and include implementation of efficient new MEPH infrastructure. Read more about the upgrade in our press release. 

We would like to make you aware of the construction works taking place at our Telehouse South data centre. Telehouse is undertaking these works to upgrade the security and to enhance the sustainability of our facilities. This project is due to be completed in March 2024.

As part of these construction works, we will be replacing the existing glazed façade from levels 5 to 7 with sustainable exterior cladding. This new cladding system will improve building insulation and will offer the highest level of security for our new data halls by eliminating visibility from the outside.

In addition, we are introducing an improved visitor management system, with the construction of new vehicle gates, fencing and a gatehouse located at the entrance of Telehouse South. This will enhance the experience for our customers and visitors when arriving on site and improve the security.

As well as these exterior construction works, we are on track to complete one floor of additional colocation space by February 2024, with a further floor to be completed closely after in Q2 2024. At full buildout, our 31,000 sqm facility will provide 12,000 sqm of colocation space and a total power capacity of 16MW.

We are making every effort to ensure that the construction works create minimal disruption, by including wayfinding signage, LED lighting and trained security personnel throughout the building.

Should you have any questions or if you would like to book a tour of Telehouse South, please contact your Telehouse account manager or email [email protected]


Telehouse North Two Updates

We have installed water softeners to the IAC units at our North Two data centre, to enhance the operation of the system. In order to increase the resilience of the IAC units, we are also upgrading the UPS system that supports these units – the UPS capacity will be increased from 288kW to 540kW. The UPS system will be upgraded by February 2024.

By February 2024, we will have installed two new generators at our North Two data centre, bringing an additional 16.8MW of capacity. This will ensure that we have more than sufficient capacity to meet the growing demand for our services.


Telehouse West Updates

To improve the overall resiliency of the fuel control system at Telehouse West, we are upgrading the system with a dual redundancy control system. This project is due for completion in November 2023.


Telehouse East Updates

To improve the PUE (Power Usage Effectiveness) of our Telehouse North and Telehouse East data centres, we have replaced the Glycol pumps with more efficient and modern models, operating at lower power consumptions.

One of the biggest power consumptions within data centre buildings are the water pumps that circulate chilled water throughout the building. Telehouse East previously used 4No. 132kW Pumps running as 2No. Systems down the building, with each of these systems operating in a N+1 configuration. These pumps have been replaced with 4No. 90kW variable speed Pumps, providing the same amount of flow rate at a lower power consumption.

In Telehouse North, 4No. 110kW Pumps served the building in an N+2 configuration. These pumps previously ran as a single system, serving the entirety of the building. To improve the efficiency, these pumps have also been replaced with 4No. variable speed 90kW Pumps.

The pump replacements project is just one of the steps we are taking to reduce our carbon footprint. For more information, click here.

Telehouse North Updates

To improve the PUE (Power Usage Effectiveness) of our Telehouse North and Telehouse East data centres, we have replaced the Glycol pumps with more efficient and modern models, operating at lower power consumptions.

One of the biggest power consumptions within data centre buildings are the water pumps that circulate chilled water throughout the building. Telehouse East previously used 4No. 132kW Pumps running as 2No. Systems down the building, with each of these systems operating in a N+1 configuration. These pumps have been replaced with 4No. 90kW variable speed Pumps, providing the same amount of flow rate at a lower power consumption.

In Telehouse North, 4No. 110kW Pumps served the building in an N+2 configuration. These pumps previously ran as a single system, serving the entirety of the building. To improve the efficiency, these pumps have also been replaced with 4No. variable speed 90kW Pumps.

The pump replacements project is just one of the steps we are taking to reduce our carbon footprint. For more information, click here.