Telehouse statement – Coronavirus

About Telehouse Shanghai Jinqiao

Telehouse Shanghai Jinqiao is a brand new data centre facility located in the Pudong New Area, home to the illustrious Finance and Trade Zone.

 

The Tier 3+ carrier neutral facility provides 5,800m2 of customer colocation space within a 12,950m2 six-floor data centre site. Designed for the highly demanding financial institutions and mission-critical multinationals emerging in China guaranteeing 99.999% power supply.

 

Telehouse Shanghai has implemented a comprehensive security system comprising of facial recognition, X-ray inspections and an advanced building management system.

Data Centre Infrastructure

Rack colocation

Customers equipment is installed in a 19-inch individually locked cabinet

Caged colocation service

Customers requiring high security for medium-sized sever farms and mission-critical systems

Open space colocation service

Space for customers to set up their own rack

Data centre specifications

  • Standard Power to rack from 3kW to 5kW with high density hosting options
  • 35KV, 16000 KVA X 2 from 2 different power stations
  • Diesel generators, 9+1 with 2250 KVA each, with 36 hours reserved full load and buffer tank
  • N+1 generators with long-time running capability
  • UPS system with 2N, PDU-STS dual provision with backup UPS
  • UPS support 15 min supply at full load
  • No critical power failure in the last 2 years
  • PUE at 1.8, Schneider 530 deployed to monitor power quality
  • Adoption of eco-friendly air conditioning system achieving high efficiency
  • Redundancy of data centre air conditioning unit at N+20%
  • 2 Loop Lines - Dual For cool/hot water system
  • Optimised air-conditioning according to the status of cabinet
  • Water cooling redundancy at N+1
  • Cold water tanks for air-conditioning in case of emergency
  • Heat insulation plate around the building and free cooling operation in winter
  • Temp and Humidity: 22˚C ± 2˚C/ 20˚C ± 2˚C and relative humidity 55% ± 10%
  • Leak detection system installed throughout
  • Carrier neutral facility providing access to major Chinese telecom providers incl. China Mobile, China Unicom, China Telecom and SDS with multiple routes
  • Two meet me rooms providing interconnection to colocation areas with structured cabling
  • Supported languages: Chinese, English and Japanese
  • 24hr x 365 days operation and maintenance by KDDI Shanghai NOC
  • Managed services include remote hands, restoration support, proactive monitoring and reporting services
  • Access to data center management system to see real time status of rack electricity consumption and arrange visitor access
  • Access to Advanced Monitoring System to track network equipment, servers and applications
  • IG541 Inergen-gas fire extinguishing system
  • Very early smoke detection alarms (VESDA) installed throughout the facility
  • Floor loading capacity at 1,000kg/sqm
  • Height to ceiling 4,500mm
  • 750mm raised floor
  • Earthquake-proof construction (Grade 7)
  • Telehouse China has been awarded the ‘Best Third-Party Infrastructure Provider Award’ by IDC Quan, making Telehouse the first foreign company to win the award
  • Facial recognition system at entrance
  • X-ray inspection system to check incoming goods, deliveries and luggage
  • 24 x 7 x 365 on-site personnel security guards
  • CCTV surveillance cameras throughout the data centre
  • Non-contact identity client card access
  • Metal detectors on site checking visitors
  • KDDI provide global connectivity to other data centres and points through Ethernet and IP-VPN networks
  • KDDI’s group company CDNetworks, China’s largest content delivery networks provider supports heavy data loading
  • Dedicated office space for customers with BCP and DR demand
  • KDDI Shanghai NOC provide Managed Services: onsite operations and remote hands, restoration support, proactive monitoring and reporting services (traffic and resource reports) and Operations Services: server monitoring, 2nd level recovery support and LAN/WAN operation
  • EMS - Data Center Management system, clients can see their electricity consumption per rack in real time
  • Zabbix - Customer equipment monitoring system for tracking network and server devices

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