Telehouse statement – Coronavirus

UK Dedicated Servers

Following a period of rapid growth, UK Dedicated Servers needed a colocation provider that could deliver the flexibility to grow rapidly in line with the business’ expansion plans. Telehouse was able to offer the solution.

The company needed exclusive space to pave the way for seamless expansion and business growth for years to come.

2004

UK Dedicated Servers was Founded

4,000

Servers hosted

1700

Customers

Founded in 2004, UK Dedicated Servers initially provided dedicated servers, colocation, and rack space by renting racks from other data centres. In 2013 it opened its own data centre facility in Coventry and continued its expansion with a second facility in the city two years later.

The privately-owned firm’s success has been achieved by providing high availability, mission critical dedicated servers. Focused on providing tailored cutting-edge solutions and backed by expert support staff, it offers complex e-commerce hosting, colocation services and scalable fully customisable cloud solutions with same-day setup.

UK Dedicated Servers has had a presence at Telehouse Docklands since 2014 Since then, the business has gone from strength to strength, now hosting over 4,000 servers for customers within the UK and Europe, ranging from small businesses to multinational corporations.

UK Dedicated Services wanted to increase its connectivity in order to improve efficiency, provide a better service to existing customers and attract new ones. The company also needed a data centre facility that provided the flexibility to increase its rack space as and when required, in order to keep up with the needs of customers, both existing and new.

After considering a number of data centre providers, UK Dedicated servers decided it wanted to be connected to the Telehouse ecosystem, a hotspot for carriers, ISPs and technology companies to easily interconnect with other customers and exchange traffic and data.

“The primary reason for being in Telehouse is connectivity. A large proportion of the UK’s internet traffic passes through that site so it was a logical move to have a presence and the relationship has just built from there. The pricing is good for our space and the connectivity options are second to none.”

– Ciaran Power, Senior Datacentre Engineer & Technical Sales, UK Dedicated Servers

As a small, but rapidly growing business with strong ambitions for continuous expansion, UK Dedicated Servers chose Telehouse primarily for the unmatched levels of connectivity provided by its London data centres, providing direct access to over 530 carriers, ISPs and ASPs.

With the company continuing to expand quickly, it became apparent that UK Dedicated Servers needed to secure even more space to enable the company to expand at the same rate. In order to allow room for this growth, the organisation was allocated its own private section within the Telehouse West facility with space for up to 10 racks set aside for its exclusive use, three of which were filled immediately. The private area also meant that should the business need to add additional racks, these can all be located together.

Since moving to Telehouse West, the company has continued to grow and expand its presence, now utilising a total of 15 racks across Telehouse’s four Docklands facilities.

Ciaran Power, Senior Datacentre Engineer & Technical Sales, UK Dedicated Servers, praised the long-running success of the relationship, saying; “In addition to the unsurpassed connectivity, there is also the fact it’s such a large facility in the Docklands campus, which will allow us to have all the room we need to expand. We’ve gone up from two to 15 racks in just a few years and there’s not many data centres out there that can provide that level of expansion in that timeframe.”

Since choosing to colocate in Telehouse, UK Dedicated Servers has developed a close relationship with Telehouse, trusting the company to look after its business critical infrastructure; rack space, power, cooling and security.

The company has been able to continue to expand at a consistent rate, with the confidence that it’s infrastructure will always be supported. Since 2017 UK Dedicated Servers has increased its high-capacity service customers tenfold, while quadrupling its outbound network connectivity. The business has also taken on three new staff members to support customers who are now in most European countries, along with several in Africa and the Middle East.

UK Dedicated Servers has also benefitted from high and consistent quality service, including during the lockdown period caused by Covid-19 when UK Dedicated Servers required fast action and help on multiple occasions. Requests were resolved within four hours as the firm made extensive use of Telehouse’s ‘remote hands facility’ which provides unrestricted access to Telehouse’s highly skilled and experienced team of support engineers.

Power commented: “I have been extremely impressed by Telehouse’s excellent turnaround time on the multiple occasions I have used the remote hands facility. The team have given me peace of mind by provided the support I need whilst our own staff have not been able to visit the site.”

The company aims to continue its expansion plans for its network traffic in 2020, using the flexibility provided by Telehouse, to help bring on new carriers and services.

“We have a great working relationship with Telehouse and I’d definitely recommend them to other businesses. The account management is exceptional and anything we ask for is actioned straight away, without any problems. Plus, we’ve never had any power or any network issues throughout the duration of our relationship.”

Connect with UK Dedicated Servers on Telehouse Marketplace

2 to 15

Rapid expansion of racks

80%

Of UK’s internet traffic passes through site

0

Issues since day one

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