Data Centre Standards | Code Of Conduct | Telehouse
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Our Data Centre Standards

  • Telehouse Metro - 65 Clifton Street, London, EC2A 4JE, United Kingdom

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    Telehouse Metro - 65 Clifton Street, London, EC2A 4JE, United Kingdom

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  • Telehouse Frankfurt - Kleyerstrasse 79-89, 60326 Frankfurt am Main, Germany

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    Telehouse Frankfurt - Kleyerstrasse 79-89, 60326 Frankfurt am Main, Germany

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  • Telehouse Moscow - 11 Sharikopodshipnikovskaya St, Building 9, Moscow, 115088, Russia

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    Telehouse Moscow - 11 Sharikopodshipnikovskaya St, Building 9, Moscow, 115088, Russia

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  • Telehouse  Istanbul - Tekno İş Merkezi Saniye Ermutlu Sok. No.10 34742 Kozyatağı-İstanbul, Turkey

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    Telehouse Istanbul - Tekno İş Merkezi Saniye Ermutlu Sok. No.10 34742 Kozyatağı-İstanbul, Turkey

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  • Telehouse Johannesburg - 5 Brewery Street , Isando 1609, Johannesburg, South Africa

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    Telehouse Johannesburg - 5 Brewery Street , Isando 1609, Johannesburg, South Africa

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  • Telehouse Beijing BDA - Beijing Economical Development Area, District, Beijing, China

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    Telehouse Beijing BDA - Beijing Economical Development Area, District, Beijing, China

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  • Telehouse Shanghai Jinqiao - Shanghai Pudong Area Jinqiao Development Area, China

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    Telehouse Shanghai Jinqiao - Shanghai Pudong Area Jinqiao Development Area, China

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  • Telehouse Shanghai Zhangjiang - No.4 Building 400 Fangchun Rd.,  ZJ.Hi-Tech Park, Shanghai, China

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    Telehouse Shanghai Zhangjiang - No.4 Building 400 Fangchun Rd., ZJ.Hi-Tech Park, Shanghai, China

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  • Telehouse Hong Kong CCC -  2 Chun Yat Street Tseung kWan O Industrial Estate, Hong Kong

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    Telehouse Hong Kong CCC - 2 Chun Yat Street Tseung kWan O Industrial Estate, Hong Kong

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  • Telehouse Singapore -  Block 750D, Chai Chee Road, Technopark at Chai Chee, Singapore, 469001

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    Telehouse Singapore - Block 750D, Chai Chee Road, Technopark at Chai Chee, Singapore, 469001

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  • Telehouse Hanoi - FPT Building, Duy Tan Street, Cau Giay District, Hanoi, Vietnam

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    Telehouse Hanoi - FPT Building, Duy Tan Street, Cau Giay District, Hanoi, Vietnam

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  • Banner 1

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    Banner 1

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  • Virtual Data Centres for Migrating Safely into the Cloud

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    Virtual Data Centres for Migrating Safely into the Cloud

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  • Integrated Comm Solutions for building Customised Network Hubs

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    Integrated Comm Solutions for building Customised Network Hubs

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  • Content Delivery Solutions enabling the management of Big Data

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    Content Delivery Solutions enabling the management of Big Data

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  • System Security Solutions enabling the Empowerment of Mobility

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    System Security Solutions enabling the Empowerment of Mobility

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  • Connectivity

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    Connectivity

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  • Telehouse North - Coriander Avenue, London, E14 2AA, United Kingdom

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    Telehouse North - Coriander Avenue, London, E14 2AA, United Kingdom

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  • Telehouse West - Coriander Avenue, London, E14 2AA, United Kingdom

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    Telehouse West - Coriander Avenue, London, E14 2AA, United Kingdom

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  • Telehouse East - Coriander Avenue, London, E14 2AA, United Kingdom

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    Telehouse East - Coriander Avenue, London, E14 2AA, United Kingdom

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  • Telehouse Magny-Les-Hameaux - 1, rue Pablo Picasso, 78114 Magny-les-Hameaux, France

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    Telehouse Magny-Les-Hameaux - 1, rue Pablo Picasso, 78114 Magny-les-Hameaux, France

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  • Telehouse Paris Jeûneurs - 38, rue des Jeuneurs,75002 Paris, France

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    Telehouse Paris Jeûneurs - 38, rue des Jeuneurs,75002 Paris, France

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  • Telehouse Paris Voltaire - 137, Boulevard Voltaire, 75011 Paris. France

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    Telehouse Paris Voltaire - 137, Boulevard Voltaire, 75011 Paris. France

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  • Telehouse Cape Town - Great Westerford Building, 240 Main Road, Rondebosch, Cape Town, South Africa

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    Telehouse Cape Town - Great Westerford Building, 240 Main Road, Rondebosch, Cape Town, South Africa

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  • Telehouse Beijing BEZ - M5 Building, No1 Jiuxianqiao East Road, Chaoyang District, Beijing, China

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    Telehouse Beijing BEZ - M5 Building, No1 Jiuxianqiao East Road, Chaoyang District, Beijing, China

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  • Telehouse New York Chelsea - 85 10th Avenue, 7th floor, New York, NY 10011, USA

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    Telehouse New York Chelsea - 85 10th Avenue, 7th floor, New York, NY 10011, USA

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  • Telehouse New York Teleport - 7 Teleport Dr., Staten Island, NY 10311, USA

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    Telehouse New York Teleport - 7 Teleport Dr., Staten Island, NY 10311, USA

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  • Telehouse Los Angeles Center - 626 Wilshire Blvd., LA, CA 90017, USA

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    Telehouse Los Angeles Center - 626 Wilshire Blvd., LA, CA 90017, USA

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  • Delivering 100% Uptime at the epicentre of Europe’s Internet Infrastructure for over 20 years

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    Delivering 100% Uptime at the epicentre of Europe’s Internet Infrastructure for over 20 years

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  • 25 Years of Colocation Experience delivering 99.999% Uptime for over 3,000 Customers

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    25 Years of Colocation Experience delivering 99.999% Uptime for over 3,000 Customers

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  • Managed Service within the ICT Centre

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    Managed Service within the ICT Centre

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  • Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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  • Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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  • Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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  • Leading Connectivity, Driving Efficiencies

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    Tel +44 (0) 207 512 0550

    Leading Connectivity, Driving Efficiencies

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  • Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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  • Leading Connectivity, Driving Efficiencies

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    Leading Connectivity, Driving Efficiencies

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  • Telehouse Enhanced Connect – A Revolutionary New Service

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    Telehouse Enhanced Connect – A Revolutionary New Service

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  • Overlaid Optimisation

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    Overlaid Optimisation

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  • 25 Years of Colocation Experience delivering 99.999% Uptime for over 3,000 Customers

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    Tel +44 (0) 207 512 0550

    25 Years of Colocation Experience delivering 99.999% Uptime for over 3,000 Customers

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  • Telehouse DDoS Protection

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    Tel +44 (0) 207 512 0550

    Telehouse DDoS Protection

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TELEHOUSE STATEMENT - Coronavirus threat level ‘moderately high’

Issue date: 24 – March - 2020 Issued by: GRC
Version No.: TScov_004 v4

In response to the evolving Coronavirus (Covid-19) threat, we confirm that we are adhering closely to further guidelines and advice provided by the UK Government and Public Health England, and have introduced some measures and procedures to keep everyone as safe as possible. We are implementing a temporary reduced access policy which is now in effect across all Telehouse Data Centre facilities. We want to reassure you that our priority remains the safety and welfare of our customers and staff, as well as the continued delivery and maintenance of our services.

This is a measured response by Telehouse aligned to the UK Government’s stipulations. We strongly request that all customers work with Telehouse to ensure that where applicable they follow the UK Government’s guidelines and only undertake work at our facilities which is deemed critical at this time. Telehouse will continue to monitor customer access and may have to impose further restrictions and validate customers’ needs if we do not see a reduction in normalactivities. Our security staff will continue to screen all employees and visitors that access our data centre premises.

All non-essential project work is temporarily on hold until further notice and we have reduced our on-site staff to critical shift teams including Building and Facilities Control, Security, Service Desk and Network Operating Centre staff that can respond quickly to customer requests and deal with emergency break fix tickets.

Telehouse reserves the right to amend or adjust this regulation as applicable to its business needs, operations and government advice.

We will continue to monitor the situation closely and have a ulti-phase plan in place should there be additional developments or actionable advice from Public Health England or any other relevant bodies.

We are confident that we have effective measures in place to maintain operations and keep any disruption to a minimum. Should you require any further information, please contact your Telehouse Account Manager.

We would like to thank you for your support, patience and understanding.

Telehouse International Corporation of Europe Limited


Click here to download the statement
 
  • Quality
  • Security
  • Environment
  • Health & Safety
  • Corporate Social Responsibility
Quality
All our products and services are delivered using standards that meet our ISO 9001 accreditation. This is implemented using a bilateral process of defining customer requirements and ensuring that these are met by all Telehouse departments.

Customer Requirements
ISO 9001 requires a colocation provider to understand the needs of its customers in order to deliver a mutually beneficial standard of quality.
To ensure that this is fair and representative of both our customers and the industries we serve, Telehouse conduct an annual global survey to quantify and structure our quality aims.

On-going accountability
All Telehouse employees and suppliers are accountable to each agreed requirement and are required to deliver against related targets in a formal appraisal process. 
 
The Telehouse Quality Policy statement outlines in detail our commitments to our standard.

bsi-assurance-mark-iso-9001   

                       FS 612057
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Security
Telehouse holds ISO 27001 (Information Security Management), an accreditation that addresses the business processes of the core areas of our business to ensure that our customers information is secure. This is built upon by a number of industry specific accreditations to ensure your infrastructure both secure and fit for purpose.
  The Telehouse Information Security and Business Continuity Policy statements outline in detail our commitment to our standard.

   BSI-Assurance-Mark-ISO-27001       bsi-assurance-mark-iso-22301 

                        IS 612061                                                    BCMS 566927 play-button Learn More
Environment
Telehouse holds an ISO 14001:2015 Environmental Management System and ISO 50001:2011 Energy Management System accreditation. These internationally recognised accreditations confirm Telehouse’s commitment to minimize the environmental impact in our day-to-day operations.
 
Telehouse is ISO 50001:2011 accredited and aims to achieve continual improvement in the energy efficiency of its operations. We recognise our responsibility to take action by focusing on reducing our emissions, increasing our preparedness for physical climate impacts and working with others to enhance the local response to climate change. The company is looking to transition to the new ISO 50001:2018 International Energy Management standards by 2020.
 
 The Telehouse Environmental Policy statements outline in detail our commitments to our standards.

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Health & Safety
Telehouse holds BS OHSAS 18001 (Occupational Health & Safety Management), an accreditation that ensures our commitment to the health and safety of our employees, customer and visitors. Health & Safety is key to our business operations and considered at all levels from induction through to specific job roles and includes training at regular intervals.
  The Telehouse Occupational Health & Safety Policy statement outlines in detail our commitments to our standard.

 bsi-assurance-mark-ohs-18001
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Corporate Social Responsibility
We are proud to facilitate the evolution of our customers businesses by providing expert ICT Infrastructures that allow them to focus on what they do best. However, outsourcing the management of your infrastructure does not remove the need to ensure that your infrastructure is implemented in a responsible manner.

Click here to learn more about our Modern Slavery Policy

UK modern slavery act compliance and anti-slavery statement central register

 

Telehouse is committed to delivering CSR initiatives that nurture and develop the IT industry and wider social community. In doing this,we do not just meet our requirements: but allow our cusomters to treat their outsourcing costs with the same scrutiny as they would any direct expenditure.

For more information on the CSR initiatives of both Telehouse and KDDI, please click below.


 

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